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News/Protests & Claims/Lost in the Spam Filter: Quarantined Quote Costs Vendor the Contract
Bid Protests·Protests & Claims Brief

Lost in the Spam Filter: Quarantined Quote Costs Vendor the Contract

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The protester challenged the agency's refusal to consider its quotation for leaf removal services, which the agency never saw because its email security system quarantined the submission as a suspected phishing attempt.

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Filed Underanti-spam-systemCasey-Companycontracting-officerdelivery-receiptemail-quarantineGAO decisiongovernment-contractsquotation-submissionsystemic-failurevendor-responsibility
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